An AI triage assistant for a telehealth provider
A conversational AI that routes patients to the right level of care, validated by clinicians.
-47%
Intake time
92%
Routing accuracy
24/7
Coverage
The challenge
Where they started.
Clinical staff were overwhelmed by intake volume, and patients waited too long for the right care path.
What we built
How we solved it.
An NLP triage assistant with guardrails and clinician oversight, integrated into the existing patient portal.
Industry references
- Administrative burden is a leading driver of clinician burnout, cutting into time for patient care. American Medical Association
- AI could unlock substantial productivity gains across healthcare delivery. McKinsey & Company
Project outcomes are representative of engagements in each sector. The references beside each study link to public industry research that contextualizes the scale of the problem and the impact of the approach; they are not measurements of these specific projects.
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